Learn how to communicate through the Telephone and Email with prospects and clients that will let them know you KARE about them.
Keep Current Customers
Attain New Customers
Recapture Former Customers
Expand Business with Current Customers
Here are a few landmines with both telephone and email correspondence
What not to say on the Telephone:
- “I don’t know.”
- “I can’t do that.”
- “You have to ….”
- “Just a second.”
- “No.”
Issues people have with Email:
- Slow Response
- Poor grammar and unfamiliar acronyms
- Being copied on every email
- Too many attachments
- Lengthy Emails
